FAQs
1. Who founded Postscript?
Our founders, Alex Beller, Adam Turner, and Colin Turner (yes, the Turners are brothers), launched Postscript with a vision to revolutionize SMS marketing for e-commerce brands. Their expertise in technology and online retail helped shape our platform into the industry leader it is today.
2. What is Postscript best known for?
We are best known for our best-in-class SMS marketing platform, designed specifically for Shopify merchants. Our tools help brands connect with customers through personalized, high-impact text message campaigns that drive engagement and sales.
3. What services does Postscript offer?
We provide a comprehensive SMS marketing solution, enabling brands to create automated campaigns, send promotional messages, and engage customers with multimedia content. We also offer additional products and solutions that help brands drive even better results: SMS Sales, Postscript Plus, Postscript AI, and Fondue CashBack.
4. How does Postscript integrate with e-commerce platforms?
We seamlessly integrate with Shopify, allowing merchants to sync store data and automate SMS campaigns based on customer actions, such as abandoned carts, order confirmations, and post-purchase follow-ups.
5. What kind of customer support does Postscript provide?
Our Customer Experience team is dedicated to helping you succeed. We offer live chat support Monday–Friday from 6:00 AM–5:00 PM PT (9:00 AM–8:00 PM ET), email support at support@postscript.io, and access to an extensive, searchable help library.
6. What are Postscript’s core values?
Our company is built on five core values, represented by the acronym FEACH: Fearless, Excellence, Animal, Customer-First, and Humility. These values shape our culture, guide our decision-making, and drive us to provide the best experience for our customers.
7. How does Postscript ensure compliance with SMS marketing regulations?
We take compliance seriously and provide tools to help businesses follow SMS marketing regulations. Our platform ensures proper consent collection, easy opt-out options, and adherence to laws like the TCPA to keep your campaigns legally compliant.
8. How does Postscript handle customer data security?
We prioritize security by using industry-standard encryption and secure access protocols. Our platform is designed to protect customer data and ensure compliance with privacy regulations.
9. What pricing plans does Postscript offer?
We offer flexible, tiered pricing plans based on the number of messages sent and the features you need. This allows businesses of all sizes to find the right plan that fits their budget and marketing goals.
10. Can Postscript integrate with other marketing tools?
Yes! Our platform integrates with various marketing tools, including email services and help desks to help you create a cohesive multi-channel marketing strategy.
11. How does Postscript assist in growing a subscriber list?
We provide a range of tools—including pop-ups, landing pages, and keyword campaigns—to help you grow your SMS subscriber list while staying compliant with consent regulations. Plus, we launched the patented Onsite Opt-In technology that delivers up to 3x more subscribers than other opt-in methods.
12. How does Postscript handle opt-out requests?
We make it easy for customers to opt out of SMS messages with simple, automated unsubscribe options. This ensures compliance with regulations and builds trust with your audience.
13. Can Postscript segment customers for targeted campaigns?
Yes! Our segmentation tools allow you to target customers based on purchase history, engagement level, and more, enabling highly personalized and effective SMS marketing campaigns.
14. How easy is it to set up Postscript for a new user?
Getting started with us is simple! Our platform is user-friendly, with guided onboarding and a comprehensive help center to ensure you’re set up for success from day one. Plus, you can opt to work with Postscript Plus, our professional services, or with a dedicated CSM for additional support.
15. How does Postscript compare to Klaviyo?
At Postscript, we specialize exclusively in SMS marketing for Shopify brands, while Klaviyo offers both email and SMS, and is diversifying across multiple industries. Our deep focus on text messaging allows us to provide a more robust and feature-rich SMS experience, with advanced automation, segmentation, and compliance tools and expertise. Unlike Klaviyo, which treats SMS as an add-on to email, we’ve built our platform from the ground up to maximize the power of text messaging. As a result, we are consistently first to market with the most innovative features (like Onsite Opt-in and Infinity Testing) and we’ve helped countless brands make SMS their #1 revenue channel, even above email. If SMS is a key part of your marketing strategy, we offer a dedicated, best-in-class solution that goes beyond just sending messages—it’s about building meaningful customer relationships through text.