1:1 Personalized Conversations, at Scale

SMS Sales drives true incremental revenue with a proactive sales motion on top of your marketing funnel.

Results Backed by a Risk-Free Trial

• 30% – Average increase in new customer conversions
• 10% – Up to 10% increase in total store revenue
• 4x – Average Incremental Return on Ad Spend (iROAS)

Used by leading ecommerce brands, including:

• Caraway
• Dr. Squatch
• True Classic
• New Era
• Jones Road

How SMS Sales Works

Postscript SMS Sales Associates

You get a team of highly trained SMS Sales Associates

• A dedicated team of US-based SMS Sales Associates
• Extensive, ongoing training on your products and brand
• Coverage 7 days a week with an average response time of under 5 minutes

Proactively Engage

They engage with subscribers who aren’t converting through marketing

• Layered on top of your existing SMS marketing
• Engages with shoppers on your SMS list who haven’t converted
• Addresses buying objections and provides a personalized shopping experience

Make More Sales

You make more sales, with an average 4x iROAS proven by control testing

• A risk-free trial with control testing to ensure truly incremental revenue
• AI-powered insights to improve marketing and customer experience (CX)

Turn SMS into a Goldmine of Customer Conversations

Create a Shopping Experience Customers Rave About

• E-commerce lacks the in-person retail experience—SMS Sales brings real human interactions
• Converts shoppers into loyal fans

Customer Testimonial

“SMS Sales gives us better one-to-one interactions with our customers and more data about what they’re looking for. We’ve seen incremental gains in profit that have been really strong and impactful for the business.”
— Adam Hutton, Associate Director of Owned Media, True Classic

Uncover and Address Buying Objections

• SMS Sales Associates ask the right questions to understand why engaged shoppers haven’t bought yet
• Helps overcome objections and close sales

Provide Better Service with No Effort

• CX teams are stretched thin—SMS Sales reduces their workload
• 7-day-a-week coverage with quick response times
• Creates a VIP shopping experience

Get to Truly Know Your Customers

• Shoppers love interacting with SMS Sales
• Turns conversations into valuable customer insights

SMS Sales, Now Powered by Postscript AI

Conversation Intelligence

Unlock valuable insights about your customers and business

• Engage in tens of thousands of 1:1 conversations each month
• Transform customer data into actionable marketing and CX insights

Customer Testimonial

“Conversation Intelligence lets my team quickly audit topics and view specific customer conversations. This launch is a major improvement, and I’m excited to see how it evolves.”
— Mandy Scott, CX Manager, Groove Life

Features of Conversation Intelligence

✅ Filter down to relevant conversations using insights tags
✅ Scan AI-written conversation summaries for quick insights
✅ Follow conversation trends and adapt marketing & CX strategies

Success Story: Caraway’s Personalized Shopping Experience Over Text

By layering SMS Sales onto their existing SMS Marketing strategy, cookware brand Caraway unlocked:

• +11% – Increase in total store revenue
• +32% – Increase in conversion rate for new subscribers
• 5.4x – Incremental Return on Ad Spend (iROAS)

Customer Testimonial

“The SMS Sales team has earned our trust to handle something incredibly personal—conversations with our customers. It’s not just about driving performance; it’s about preserving brand integrity and nurturing long-term relationships. The team has done both, PLUS the results are highly incremental.”
— Connor Dault, VP, Growth & Digital Product, Caraway